At b393, the privacy of every player across Pakistan is taken seriously. This Privacy Policy explains exactly what personal data b393 collects, why it is collected, how it is used and stored, who it may be shared with, and what rights you hold over your own information.
This Privacy Policy ("Policy") is issued by b393 ("b393", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://b393.net. It applies to all personal data processed in connection with the b393 platform, including data collected via the website, mobile browser access, customer support channels, and any other b393 service.
b393 is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles under its international gaming licence. By registering a b393 account or by continuing to use the b393 platform, you acknowledge that you have read and understood this Policy.
This Policy should be read alongside the b393 Terms & Conditions and the b393 Responsible Gaming policy, both of which are published on this website.
b393 is the data controller responsible for the personal data you provide when using the b393 platform. As data controller, b393 determines the purposes and means by which your personal data is processed. Where b393 engages third-party service providers to process data on its behalf, those providers act as data processors and are bound by contractual obligations that restrict their use of your data to the specific purposes authorised by b393.
For all privacy-related enquiries, requests, or complaints, you may contact b393's designated data protection contact via email at [email protected] or via the 24/7 live chat facility on the b393 platform.
b393 collects personal data in the following categories. We collect only what is necessary for the specific purposes described in Section 5.
b393 collects your personal data through the following means:
b393 uses the personal data it collects for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and platform access | Registration data, technical data |
| Age and identity verification (KYC) | Identity data, KYC documents |
| Processing deposits and withdrawals in PKR | Financial data, identity data |
| Anti-money laundering (AML) compliance | Financial data, transaction history, identity data |
| Delivering gaming services and settling bets | Gaming data, account data |
| Responsible gaming monitoring and tools | Gaming data, behavioural data, account data |
| Fraud detection and prevention | Technical data, financial data, gaming data |
| Customer support and complaint resolution | Communications data, account data |
| Bonus and promotion administration | Gaming data, account data |
| Platform analytics and service improvement | Technical data, behavioural data (anonymised where possible) |
| Marketing communications (where consent given) | Registration data, communications data |
| Legal and regulatory compliance | All categories as required |
b393 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:
b393 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. b393 may share your data only in the following circumstances and only to the extent necessary for the stated purpose:
b393 engages trusted third-party processors to provide specific operational services, including identity verification providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency payment gateways), game software providers, cloud hosting providers, and customer support infrastructure providers. All such processors are bound by data processing agreements that restrict use of your data to the specific service they provide.
b393 may disclose your personal data to relevant regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, by order of a court of competent jurisdiction, or where b393 reasonably believes that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
Where required under b393's international gaming licence, certain data relating to self-exclusion, problem gambling indicators, or underage access attempts may be shared with the relevant licensing authority or national self-exclusion register.
In the event of a merger, acquisition, or sale of all or substantially all of b393's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections. b393 will notify registered players via their registered email address in advance of any such transfer where reasonably practicable.
b393 retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable law and b393's regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, b393 will securely delete or anonymise your personal data unless a specific legal obligation requires further retention.
b393 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While b393 takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, b393 will notify affected players in accordance with its obligations under applicable law.
b393 uses cookies and similar tracking technologies (such as pixel tags and local storage) on the b393 website. Cookies are small text files placed on your device that help the platform function correctly and allow b393 to understand how players use the site.
You may control non-essential cookies via the cookie preference centre accessible from the b393 website footer. You may also manage cookies through your browser settings; however, disabling strictly necessary cookies will prevent the b393 platform from functioning correctly. Withdrawing consent for analytics or marketing cookies will not affect your ability to access your account or use core platform features.
Subject to applicable data protection law, you hold the following rights in respect of the personal data b393 holds about you. To exercise any of these rights, please contact b393 at [email protected] or via live chat. b393 will respond to all valid requests within 30 days of receipt.
b393 strictly prohibits access to its platform by any person under the age of 21. b393 does not knowingly collect or process personal data belonging to individuals under 21 years of age. Age verification is conducted as part of the account registration process and during KYC review.
If b393 discovers or reasonably suspects that an account holder is under 21, the account will be immediately suspended, all activity on the account will be placed under review, and the matter will be handled in accordance with b393's underage gambling procedures and its obligations under its international gaming licence.
If you believe that b393 may have inadvertently collected personal data from a person under 21, please notify b393 immediately at [email protected] so that the data can be deleted and the matter investigated.
b393 operates under an international gaming licence and uses service providers whose infrastructure may be located in jurisdictions outside Pakistan. Where personal data is transferred to countries that may not provide the same level of data protection as the jurisdiction in which b393 is licensed, b393 implements appropriate safeguards to ensure that such transfers comply with applicable data protection principles. These safeguards may include standard contractual clauses, data processing agreements, or reliance on adequacy decisions where applicable.
By using the b393 platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan as described in this section. b393 will always take reasonable steps to ensure your data is handled securely regardless of where it is processed.
b393 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Where changes are material, b393 will notify registered players by posting a prominent notice on the b393 platform and, where practicable, by sending an email notification to your registered email address at least 7 days before the changes take effect.
The date at the top of this Policy indicates when it was last updated. Your continued use of the b393 platform after the effective date of any updated Policy constitutes your acknowledgment of the revised terms. If you do not accept the updated Policy, you must cease using the platform and contact support to close your account.
For any questions, concerns, or requests relating to this Privacy Policy or the way b393 handles your personal data, please contact the b393 data protection team through any of the following channels:
b393 aims to respond to all privacy-related requests and enquiries within 30 days of receipt. For complex requests that require additional time, b393 will acknowledge receipt within 5 working days and provide a timeline for a substantive response.
For matters relating to responsible gaming or self-exclusion, please visit the Responsible Gaming page. For the full terms governing your use of the b393 platform, please refer to the Terms & Conditions.
From registration through to withdrawal, here is how b393 keeps your personal information safe and puts you in control.
Every byte of data exchanged between your device and b393 is protected by 256-bit SSL/TLS encryption. Whether you are depositing via JazzCash in Karachi or checking your cricket bet in Lahore, your connection is always encrypted.
Your CNIC and identity documents are processed through a regulated KYC provider and stored in encrypted form. b393 does not share your identity documents with any party other than the authorised KYC processor and relevant regulatory authorities where legally required.
b393 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Your data is used solely to operate your b393 account, process PKR payments, and comply with legal obligations.
Protect your b393 account with 2FA via your Pakistani mobile number. Each login triggers an OTP to your registered number, ensuring that even if your password is compromised, your account and PKR balance remain secure.
You can access, correct, export, or request deletion of your personal data at any time by contacting b393 support. Responsible gaming tools — including deposit limits and self-exclusion — are also managed entirely by you from your account dashboard.
Non-essential cookies — including analytics and marketing cookies — require your explicit consent. You can update your cookie preferences at any time. Strictly necessary cookies keep your session secure and cannot be disabled, but all other tracking is opt-in.
Under b393's Privacy Policy and applicable data protection principles, every registered player holds these rights over their personal data.
Request a full copy of all data b393 holds about you, including how it is used and who it has been shared with.
Ask b393 to correct any inaccurate or outdated personal data on your account without delay.
Request deletion of your data where it is no longer needed, subject to legal retention requirements.
Receive your data in a structured, machine-readable format where processing is based on consent or contract.
Your data is protected. Your transactions are secure. Your PKR balance is yours. Explore cricket betting, live dealer tables, slots, Dragon and Tiger, and roulette — all on the b393 platform.
21+ only. Please gamble responsibly. b393 operates under an international gaming licence. | Responsible Gaming